FAQs

What Shipping Methods Are Available?

Delivery is by Royal Mail Postal Service First Class, signed for service.
Our standard delivery charge is £5.00 however orders over £40.00 are delivered free of charge.

Certain larger items we use a specialist parcel service.
Large items can be collected from our workshop in Dorset. Email us to discuss this option.

How Long Will It Take To Get My Purchase?

We aim to ship all orders within 48 hours of receiving them. Items that require specialist postage or courier services may take slightly longer. As we send packages First Class by Royal Mail, under normal circumstances you should receive your package within 2 working days.
If for any reason there is a delay and we cant get your order dispatched to you within 48 hours you will be notified immediately.

Do You Ship Internationally?

Due to ‘Brexit’, regrettably for the foreseeable future we are unable to send items to the EU. For countries outside the EU please email us first to discuss options before placing an order. Delivery is normally charged at cost price.

Is VAT included?

Please note we don’t charge VAT

What Payment Methods Are Available?

Payments made through Paypal are entered are entered through a secure web server. Any information provided by the customer is fully encrypted. You don’t need a Paypal account yourself to use this facility. You can also make payments with all major credit and debit cards.

We also use Stripe to take credit cards payments. All card numbers are encrypted at rest with AES-256. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

How do I place an Order?

Click on the items you would like to purchase and when you have selected all your items proceed to checkout. Fill in your payment details. Its easy!

Do I need an account to place an order?

No you don’t need an account. If you do decide to create an account your details will be saved to make future purchases faster.

Who should I to contact if I have any queries?

If you have any questions or queries just email us from the contact page.

How Can I Return an Item?

Returns are accepted up to 14 days after you receive your purchase.

The buyer remains responsible for any postage incurred by returning goods. We are not liable for returned goods that are lost in transit so please ensure that you use an appropriate delivery method, with a ‘signed for’ delivery. Retain a receipt as proof of postage for returned items.

Goods must be returned unused, and in their original condition and packaging. In the interests of hygiene, we are unable to accept the return of jewellery if it has been worn. All our jewellery is sent in a transparent and hygienically sealed package, within the gift box.  This enables you to thoroughly examine your purchase on arrival.  We can only accept returned jewellery in its original unopened packaging.

Refunds will be issued within 14 days of receipt of the goods. We can only refund the card of the original purchaser.

Statutory Rights

The above returns policy does not affect your statutory rights.

Damaged or Faulty Goods

We check all our orders thoroughly before they leave to ensure your order reaches you in the best possible condition. In the rare event that you receive damaged or faulty goods, them please contact us as soon as possible on 01300 321337 or use our contact page.

Taking Care of Sterling Silver Jewellery

When you are not wearing Sterling Silver Jewellery, we recommend that it is stored in a jewellery box or air-tight container. Do not store in direct sunlight or damp conditions. Damp conditions will cause your jewellery to tarnish. Try to avoid getting your jewellery wet. Do not wear your jewellery while using the shower, bath or swimming. If necessary, polish your jewellery with a special ‘Silver Cloth’. ‘Silver Dip’ and polish can cause damage to delicate stones and materials. Take special care with; Mother of Pearl, Freshwater Pearl, Paua Shell and Amber. Avoid spraying perfumes, hair spray and deodorants directly on to jewellery. The chemicals they contain can harm and cause lasting damage to some stones. We do not recommend wearing jewellery if exercising or doing manual work.

We cannot accept tarnished or scratched jewellery as a returned item.

Natural Minerals, Fossils and Crystals

Natural materials are not made in a factory or by a machine, they are made by nature. Bear this in mind. Almost all fossils have to be prepared and if necessary repaired. This is quite normal, these items are millions of years old. Likewise, gemstones and crystals inevitably have fissures and imperfections, this is normal! They are made by nature, they are natural objects.